1. Click Action Items. 

2. Locate your client's request.

3. Click Options and Click Reject Transaction. 

4. This will open a pop-up for you to write in to inform the Healthcare Provider that you are refusing payment and would like a revised invoice.

Please Note: Whatever you type in this box will be faxed back to the clinic verbatim. 

We recommend sending a message such as this:

"Kindly provide a revised invoice as per PHIPA enforced by the Privacy Commissioner of Ontario: $30/first 20 pages+$0.25 per page thereafter + 13%HST."  

If the provider is charging a large fee, we recommend requesting that they give you a page count for the records.

If the provider is charging a large fee and the page count is higher than expected, we recommend asking for confirmation that they are only providing records for the requested date range. 

5. Review your message to the Healthcare Provider and click Refuse Fee. 

Great job! You have now completed an invoice refusal!